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March, 2010 Nearly Half of DCs Report Negative Experiences With Billing ServicesOur recent Dynamic Chiropractic PracticeINSIGHTS poll asked: "What is your experience with billing services?" While almost one-third of respondents (30 percent) had no opinion either way, almost half of clinicians who took the time to respond had either a negative or a very negative opinion (48 percent), and felt that billing services just couldn't adapt to what their specific office needed. Roger De Sesa from California said, "The billing company I hired decided to bill everything under the sun, even though I mostly provided a CMT 98940. When the EOBs started coming in, and my $50 visits were billing out at $300, I found myself spending hours answering to patients who were furious. I fired the billing company and refunded money back to the insurance companies. It was an embarrassment and caused me stress and worry for a year after the event. I have kept my billing in-house since then." Robert Chatfield, also from California, said that he has "used four different services over the years, and none did as well as when we collected our own money." However, not everyone who responded to this question has had a negative experience utilizing billing services. Jonice Owens from Emeryville, Calif., said she had a "very positive" experience with her billing service. Howard Brown from Wappingers Falls, N.Y., said that he "began with Chiropractic Management Services (CMS), from upstate New York, years ago. I did have a full-time employee on billing, which is necessary when dealing with New York State insurances. CMS replaced her, cleaned up unpaid claims and our prior errors, and offered improvements to our own billing system. The cost is about equivalent to the prior employee, and it's even better when you consider the greater amount collected." Perhaps the most important key in determining whether to utilize a billing service is to understand your own practice needs and whether or not what the billing service offers is right for you. It pays to do your own research and ask the right questions in order to make the best decision for the future of your practice.
![]() 6 Solutions for Common Billing Errors Whether you're doing your own billing or outsourcing it, if it doesn't get done properly, your chances of being fully reimbursed (if at all) for your services will be greatly diminished. Here are six common billing errors courtesy of Samuel Collins, director of the H.J. Ross Network:
To submit a billing question to Mr. Collins, e-mail him at .
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